LEGAL
Refund Policy
Effective and last updated September 3, 2026
This Policy explains cancellation and refund handling for paid Modra subscriptions.
1. Free trials
Eligible customers may evaluate Modra during a 14-day trial. Trial terms shown during signup control whether payment information is required and whether the subscription will convert automatically. Cancel before a paid period begins to avoid the first charge where automatic conversion applies.
2. First subscription purchase
You may request a refund of your first Modra subscription payment within seven calendar days of the charge. We may consider service usage, configuration work already delivered, prior trials or refunds, and suspected abuse when reviewing the request. This does not limit rights that cannot be waived under applicable law.
3. Renewals and add-ons
Subscription renewals and additional-server charges are generally non-refundable once their billing period begins. Please cancel or reduce server capacity before the applicable renewal date. We will review duplicate charges, billing errors, and exceptional circumstances.
4. Service problems
If a material problem prevents you from using Modra, contact us promptly and allow a reasonable opportunity to investigate or correct it. Where the service cannot be restored, we may provide a full or proportional refund, service credit, or another appropriate remedy.
5. How to request a refund
Email modra@kenzie.wtf with the purchaser email, Discord account or community name, charge date, and reason for the request. Do not send payment-card details. Purchases processed through Paddle may also be subject to Paddle's buyer support and refund procedures.
6. Processing
Approved refunds are returned through the original payment method. Banks and payment providers may require additional time to display the credit. Access associated with a refunded period may end when the refund is issued.
7. Contact
Questions may be sent to modra@kenzie.wtf.
ModraMissouri, United States